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Picture Logo-Dog SELF SERVICE DOG-WASH-CENTER INDOOR


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FREQUENTLY ASKED QUESTIONS:



1. What is the price for a self-serve dog-washing system?

The price of a dog-washing system depends on the individual features of the device. We will gladly send you more information on this if you contact us through our contact form or if you send us an e-mail to info@darado.com

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2. How quickly amortises the investing into a self-serve dog-washing system?

From our experience the self-serve dog-washing system amortises within two to four years, including costs for water, shampoo and electricity. It depends on the location of the device and on the number of daily customers.

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3. Which ways of funding exist for me?

You can choose between a direct sell and a leasing contract. When you buy the device directly, you will be expected to pay 50% of the price at the time of order and the remaining 50% upon delivery and installation. Should you prefer to lease, a bank will pay the price for you and you will pay the bank in monthly fees.
For more information use the contact form or send us an e-mail to info@darado.com

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4. Do I need a technician for the installation of the dog-washing system?

No. You only need to ensure that there are the needed water and electricity outlets already on location. The device needs a 3/4" water connection, a 400V/32A electricity outlet and a wastewater pipe such as one of a normal domestic washing-machine.
Our company provides the delivery and installation of the device on location. Through your signature on the protocol of installation you confirm that everything has been installed and is working properly. For more information, please visit the page "Technical Specifications".

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5. What do I have to consider during the operation of the dog-washing system?

The following things are to be considered during the operation of a self-serve dog-washing system:

     • regular changes of the shampoo container -- every 7 to 10 days
     • regular cleaning of the filter in the washing-tub -- once a day
     • regular emptying of the cash box -- once a day

Should you operate the device in winter outdoors it is important to shut the water flow off, should the outdoor temperature fall below 0°C. Failing to drain the system of any remaining water will damage the device and make any guarantees for the device void. For more information please read the instruction manual.

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6. How much space do I need for the dog-washing system?

The dog-washing system has the following measurements:
Width: 2120mm, Height: 2250mm, Depth (incl. ramp): 2180mm. You will need about 2,8m x 2,5m (7 m²) of space to be able to use the dog-washing system comfortably. Please visit the "Technical Specifications" website for more information.

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7. How long does the delivery take?

The delivery will take after the agreement on technical details and initial payment about 6 to 8 weeks.

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8. How long does the guarantee last?

The guarantee for business customers lasts for one year after the start of operation. For more information please read our "Terms of Use".

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9. Which outlets are required for the operation of a dog-washing system?

The device needs a 3/4" water connection, a 400V/32A electricity outlet and a wastewater pipe such as one of a normal domestic washing-machine. For more information, please visit the page "Technical Specifications".

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10. Can I place the dog-washing system outside?

Should you operate the device in winter outdoors it is important to shut the water flow off, should the outdoor temperature fall below 0°C. Failing to drain the system of any remaining water will damage the device and make any guarantees for the device void. For more information please read the instruction manual.

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11. Which protection does the booth offer against vandalism?

There is never a 100% protection against vandalism. We used stainless steel and galvanised steel sheets during the construction of the dog-washing system. The coin box is kept in a safe, which has separate keys and is attached to the control cabinet, in order to prevent its theft.
The buttons on the control panel have been designed to be less prone for vandalism.

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12. How does the dog-washing system work?

The dog-washing system operates in a way that is similar to the showers in private households. Cold water is heated in a continuous-flow water heater and flows through the shower of the cabin. When you press the button "Water + Shampoo", shampoo is automatically mixed to the warm water. When you press the button "Dry", the integrated dryer starts and you can comfortably dry your dog with the help of the flexible drying hose.

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13. How does one use the dog-washing system?

There are seven steps in the operation of the dog-washing system:
Betreten der Wanne und Befestigung des Hundes
Lead your dog over the ramp into the washing-tub and fasten the built-in safety leash on its collar. This way your own leash stays dry during the wash.

Einwerfen von Münzen
Throw the number of coins that is displayed on the control panel into the coin slot. Depending on the system you can use either coins or chips.

Starten der Programme
After you have inserted the needed coins, press the "Rinse" button in order to moisten your dog's fur.

Waschen des Hundes
After rinsing your dog's fur, press on the "Water + Shampoo" button, in order to shampoo your dog. The shampoo is mixed to the water within the system and the ingredients of the used shampoo are listed near the control panel.

Abspülen des Hundes
After shampooing your dog, press "Rinse" in order to wash the shampoo out of its fur.

Trocknen des Hundes
Press the "Dryer" button on the control panel and dry your dog with the help of the drying hose. The programme ends automatically once the set time has expired.

Anlegen der eigenen Leine
Fasten your own, dry, leash on the dog and guide him over the ramp out of the washing-tub.

Für weitere Informationen lesen Sie auf der Seite Bedienung.

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14. Which dogs can be washed in the dog-washing system?

Generally all dogs can be washed in our dog-washing system. Even old or very heavy dogs can enter the washing-tub comfortably through the ramp.

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15. Can I use special chips too?

Yes, the used coin checking device recognises both coins and special chips and can be programmed to recognise coins of different currencies or chips. For more information please read the page "Technical Specifications" or contact us through our contact form or e-mail.

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16. Who provides the maintenance service for the dog-washing system?

There are several options. The operator of the device can maintain the machine on his/her own or you can hire the DARADO company to provide a maintenance team for you. It depends on what is more comfortable for you.

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17. Are there replacement parts?

Should something suddenly break, we expect you to report the damage in written form (e.g. a letter or e-mail) and it is important to include pictures of the damage that has occurred. We will provide a repair immediately. You will find our addresses on the "Contact Us" page.

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18. How does one clean the washing-tub from hair and dirt?

The tub contains an integrated second-floor on which the dog is standing during the wash. Below you can find the floor of the tub in which a filter is mounted to keep hair and dirt out of the drain. In order to clean the filter you ought to lift the second floor up and clean the filter.
The second floor also has the advantage that rinsed out hair is immediately removed from the visible washing area and are flushed to the tub and its integrated filter. This way the dog is not standing in his own hair and dirt. Also every following visitor is faced with a clean washing tub.

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19. Change of shampoo?

In order to refill the shampoo supply you ought to open the control cabinet and replace the empty shampoo container. During this process you have to make sure that all cleaning operations are shut off. During the installation of the new shampoo container you simply have to put the supply tube of the dosing pump.

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20. Safety and protection of theft?

The control cabinet of the dog-washing system can only be opened by the correct key. The within contained safe has been designed to withstand vandalism and can only be opened by a key as well.

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21. Corrosion?

We use galvanised steel sheets in order to prevent corrosion. For even better protection we also cover the steel sheets with a special powder. This way we can ensure that our dog-washing system can withstand water and weather.

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